RUBY JOURNEYS

Thank you for choosing Ruby Journeys

Your journey deserves care and attention from the very beginning.

Payment and booking confirmation

If you have just completed payment, your payment receipt will be sent separately. Payment alone does not confirm your booking.

We will verify final availability with our service partners and send you a separate written booking confirmation with your service details. The expected confirmation timeframe will be communicated before payment.

What happens next?

1. We check your payment and review your journey details.
2. We verify final availability with the service provider.
3. We send your written booking confirmation and service information.

If your requested service is unavailable

If we cannot arrange your requested service, we will issue a full refund to your original payment method, without deducting payment-processing fees, unless you choose to accept a suitable alternative. We will initiate your refund promptly and email you once it has been submitted. After submission, card refunds typically take 5–10 business days to appear in your account, depending on your bank. Timing for other payment methods may vary.

Need assistance?

Please contact info@rubyjourneys.com with your name and journey details.