How far in advance should I book?
As early as possible is recommended, particularly for complex itineraries, peak travel dates and multi-city journeys. Shorter-notice requests can also be reviewed subject to availability.
Clear answers about airport and train station meet & greet, chauffeur services, hourly hire and tailored journey support.
As early as possible is recommended, particularly for complex itineraries, peak travel dates and multi-city journeys. Shorter-notice requests can also be reviewed subject to availability.
Yes. Chauffeur-by-the-hour can be arranged when you need a dedicated vehicle and professional driver for several hours, a full day or a flexible itinerary.
Yes. Electric and lower-emission vehicle options can be requested and will be arranged where a suitable vehicle is available.
Yes. Airport or train station meet & greet, chauffeur services and tailored arrangements can be combined into one coordinated journey plan.
Italy is our principal service area, with additional European airports, railway stations and destinations available upon request.
Ruby Journeys can arrange airport Meet & Greet assistance across a broad network of Italian airports. Current locations include Alghero (AHO), Bari (BRI), Bologna (BLQ), Cagliari (CAG), Catania (CTA), Florence (FLR), Forlì (FRL), Genoa (GOA), Lamezia Terme (SUF), Marche/Ancona (AOI), Milan Linate (LIN), Milan Malpensa (MXP), Bergamo (BGY), Naples (NAP), Olbia (OLB), Palermo (PMO), Parma (PMF), Perugia (PEG), Pescara (PSR), Pisa (PSA), Reggio Calabria (REG), Rimini (RMI), Rome Fiumicino (FCO), Rome Ciampino (CIA), Salerno (QSR), Treviso (TSF), Trieste (TRS), Turin (TRN), Venice (VCE) and Verona (VRN). Service availability and the exact assistance offered can vary by airport, terminal and booking date, so each request is confirmed individually.
Depending on the airport and confirmed service, a local representative may meet you at an agreed point, guide you through the terminal, assist with airport formalities and luggage arrangements where available, and coordinate your onward chauffeur. Fast-track access, porterage, airside meeting points and private apron transportation are airport-controlled services and are only included when specifically confirmed.
Your representative can meet you at the agreed airport location and assist with the journey through check-in, security, immigration and the route towards your lounge or departure gate, according to the service confirmed for that airport. Priority lanes, lounge access, porterage and airside assistance are subject to local airport rules and availability.
Yes. Ruby Journeys can arrange connection assistance at supported airports. The service is tailored to the itinerary and may include guidance between terminals or flights, assistance with airport procedures and coordination around the connection time. The exact meeting point and inclusions are confirmed before booking.
Yes. Chauffeur transfers and hourly chauffeur services can be arranged as standalone services or coordinated with Meet & Greet. Tell us your pickup point, destination, date, time, passenger count and luggage requirements and we will prepare the appropriate arrangement.
Yes. Ruby Journeys can arrange train station Meet & Greet at selected locations. Assistance can include meeting the traveller at an agreed point, helping with orientation and luggage arrangements where available, and coordinating a chauffeur for the onward journey.
Contact us with the baggage report details, flight information and delivery address. We will assess what practical assistance can be arranged. Baggage tracing, release and delivery remain subject to the airline, airport, handling company and local procedures, so we cannot guarantee recovery times.
Use our enquiry form, email us or contact Ruby Journeys on WhatsApp. For the most accurate quotation, include your service date, airport or station, flight or train details, arrival or departure time, number of travellers, luggage and any special requirements. We quote according to the actual itinerary and requested level of assistance rather than fixed packages.
We review your itinerary and requirements, confirm availability and send you the relevant quotation and booking conditions. Your service is only confirmed once Ruby Journeys has accepted the booking and any required payment has been completed in accordance with the quotation.
Once your booking and price are confirmed, we’ll send you a secure payment link. Available payment methods will be shown on the payment page before you pay. If you need an invoice or have a payment question, please tell us before completing payment.
Please contact Ruby Journeys as soon as possible. Cancellation and amendment conditions depend on the service booked and are set out in our Terms & Conditions and, where applicable, your quotation or booking confirmation. Mandatory consumer rights remain unaffected.
Yes. We can coordinate assistance for individual travellers, families, corporate travellers and groups. For larger parties, please provide passenger numbers, luggage requirements and itinerary details early so we can confirm the most suitable staffing and arrangements.
Yes. Ruby Journeys works with travel professionals requiring discreet support for their clients. Service arrangements and commercial terms are discussed directly according to the relationship, destination and booking requirements.
Meet & Greet can make an unfamiliar or busy airport easier to navigate, particularly for tight connections, complex itineraries, families, executive travellers or anyone who values a more supported airport experience. The benefit depends on the airport and the assistance available for your specific journey.
Send us your itinerary and question through the enquiry form, email or WhatsApp. Ruby Journeys will review the details and respond with guidance tailored to your journey.
Yes. Ruby Journeys offers preferred partner rates for travel advisors and agencies. We welcome the opportunity to build trusted, long-term partnerships and provide seamless, discreet support for your clients throughout their journey. For partner rates or collaboration enquiries, please contact us directly and we’ll be delighted to discuss your requirements.
Tell us what you need and we will coordinate the details around your itinerary.
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