LEGAL & PRIVACY
Effective September 2026. This notice explains how Ruby Journeys handles personal information when you visit our website, make an enquiry or arrange travel services.
Ruby Journeys operates from Italy as an independent business with an Italian Partita IVA. Privacy enquiries can be sent through the contact details published on this website.
We may collect information you provide when requesting or booking a service, including your name, email address, telephone number, travel dates, flight or train details, passenger numbers, pickup or destination information, luggage requirements, company or travel-agency details and any information you choose to include in your message. We may also receive technical information generated when you use the website, depending on the technologies enabled on the site.
We use personal information to respond to enquiries, prepare quotations, take steps requested before a booking, arrange and administer confirmed services, communicate operational information, coordinate relevant service providers, maintain appropriate business and accounting records, protect the website and our services, and comply with legal obligations. Where processing relies on consent, you may withdraw that consent at any time without affecting processing that was lawful before withdrawal.
Where necessary to arrange your journey, relevant information may be shared with service providers involved in fulfilling the request, such as airport assistance providers, chauffeurs or transport operators, and with technology, hosting, communications, payment, accounting or professional service providers used to operate the business. We only share information that is reasonably necessary for the relevant purpose.
Some technology or service providers may process information outside Italy or the European Economic Area. Where this occurs, Ruby Journeys will use an applicable lawful transfer mechanism or other safeguard where required by data-protection law.
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries and bookings, meeting accounting or legal requirements, resolving disputes and establishing or defending legal claims. Different categories of information may therefore have different retention periods.
Subject to applicable law, you may have rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability and to object to certain processing. Where processing is based on consent, you may withdraw it. You also have the right to lodge a complaint with a competent data-protection supervisory authority, including the Italian Garante per la protezione dei dati personali where applicable.
The website may use cookies or similar technologies necessary for its operation and, where enabled, technologies used for analytics or other optional purposes. Strictly necessary technologies do not require consent, but information about them must still be provided. Optional tracking technologies that require consent should only be used in accordance with the choices made through the website's consent controls.
We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
We may update this Privacy Policy when our services, website technologies or legal obligations change. The current version will be published on this page with an updated effective date.
For privacy questions or requests concerning your personal information, please contact Ruby Journeys using the contact details shown on our Contact page.